Chatterboxx Designs - Store Policies

How long will it take to receive my order? TOP
Most items are custom made just for you. Please allow at least 2 - 9 business days for us to ship your order (depending on the item). Business days do not include weekends or holidays. You will be notified of busy seasons such as Christmas. These times may require more than 10 business days. Please let me know if you need a rush order as we will do our best to accomodate you!

How will I know when my gift is shipped to the recipient? TOP
You will receive a confirmation via UPS regarding ship date, tracking number, and time/date.

What shipping method is used? TOP
Chatterboxx Designs uses UPS for shipping. We offer a flat shipping rate of $4.95 per order.

Orders are processed Monday - Friday (excluding holidays). As soon as your order is processed, you will receive shipping confirmation via email. If there is any delay in processing your order you will be notified immediately.

Rates are for shipping within the 48 contiguous states of the U.S. Shipping to Alaska, Hawaii, and overseas will vary depending on the location to be shipped.

What is your return policy? TOP
We want you to be completely satisified with your purchase. If you are not 100% satisfied yu may return your item(s) within 14 days of the date you received your order (allow for transit), unused, unwashed, in original condition and packaging for a complete return (excluding shipping charges). Exceptions to this policy will be at the sole discretion of Chatterboxx Designs and will be issued a store credit minus a 10% restocking fee.

***Personalized & Custom sales are FINAL***

Exchanges are processed wtihin 14 days of our recipt of the item(s). If the item you have requested in exchange is no longer available a store credit will be issued. Apparel that were purchased a set must be returned as a set. Returns may only be credited back to the card used to make the original purchase.

Do you sell Wholesale? TOP
Yes! Please visit our Wholesale Page and fill out our application. As soon as your information is approved we will forward Chatterboxx Designs guidelines and price sheets.

Can local customers visit "Chatterboxx Designs"? TOP

Absolutely! Just send an email to karen@chatterboxxdesigns.com stating time frames you are available and we can set an appointment.

In addition a variety of items are available at:

"Extravagent Necessities", Frisco, TX

"Giggle Brush", McKinney, TX

"Cat and the Fiddle", Plano, TX

Can local customers pick up orders? TOP
Absolutely! If you choose to pick up your order rather than us shipping it, please select store pickup at checkout. We will email you with pick up instructions.

Do you offer monogram services? TOP

Monogram services are available for most Chatterboxx products. Monogram has been included in the purchase price on some products other products list monogramming as an option. On those products please choose a thread color, font, size and style. Prices are as follows:

Single Initial - $6.00, triple initial - $8.00, Name (up to 8 letters) - $10

3” and above please add 5.00 to your order

Monogramming adds 5 days to shipping time

Thread colors: black, brown, light pink, light blue, hot pink, red, white, cream, latte

Fonts:

Known as "Block"

font-empire-mono
Known as "Empire"

What are your fabric options? TOP
Our in-stock fabric options are listed on each item.

Cotton Blend: Pink Birdie, yellow dot, blue dot, yellow medallion, pink and green damask, black and white damask, blue kaleidoscope

Faux Fur: Leopard, black and white zebra, snow leopard, black and white pony

Vintage Dot Chenille: lt. pink large dot, lt. blue large dot, cream small dot

Minky Dot: lt. pink, lt. blue, cream, chocolate

Satin: lt. pink, lt. blue, chocolate, cream

Snail Chenille: cream, hot pink, latte

For custom orders additional fabrics are available. We can help you choose the combination that is right for your budget and decor.